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"For somebody walking or driving by the house, it stands out. Something's different about it," she said. "[But] we found that balance." As thorough as they are in their stunning home design, ERNA is much more so in the client business than the property business. Complete and total customer satisfaction – compiled of careful listening, shared information, and inclusion in crucial decisions – is a principle all companies should have, said Diego Dominguez, senior project manager. "We're not in the business only to make money," he said. "We also satisfy customers to make people happy to build their dreams." is dream in particular, is an architectural wonder that diverts from the trends spanning modern homes today. e client didn't want the simple black-and-white home made popular by plenty of designers. Instead, the family craved a sense of warmth that created deeper, richer colors flying about the home. Additionally, the property isn't flat. It's complemented by intense textures to create a dimension that elevates its appearance. Features like the gable contrast the angular components of its exterior, offering greater depth in design. "We find that extra time to make sure that what we're going to do is what they want to accomplish," Dominguez said. "Flexibility is one of those things that characterizes us as a company." ERNA's goals are the client's goals. Ultimately, the company believes they are only as productive as their families are happy. "Homeowners are probably making the largest materialistic decision in their life when it comes to a major renovation and remodel. And because they have little or no experience, they have concerns or trepidation or are just unsure of themselves," Seidenberg said. "Our process puts them in a position to make decisions with confidence." VUENJ.COM 51

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