VUE

Knowing your role in hospitality, where's your favorite place to stay and unwind? at's a tough one. I really have to say, I love e Breakers in Palm Beach. I've been there with my kids, it's right across from our corporate offices in West Palm Beach. Our headquarters actually overlooks the resort from the boardroom—it's just so iconic. ey have a presidential suite where the balcony oversteps onto the beach and onto the sand. If you're on the balcony at night, you'll notice they put some light onto the beach and the water and you feel like you're totally there on your own even though it's a massive resort. It's an amazing experience. It's a romantic place to take your [significant other], and a great place to have a meeting—the NFL has their annual meetings there. You can set up a meeting there anytime and you're going to get a deal done because it's such an amazing place. You can take the kids there too. It's just everything in one place, and I'm probably not telling anyone anything new who knows. Also, I'd have to say my family's resort Stonepine in Carmel Valley, CA. It's a 165-acre resort with 60 thoroughbred horses that you can ride, and it's only 22 rooms. As someone who has achieved great professional success, what does luxury hospitality mean to you? You know what, in my opinion, luxury is more service than anything else. Yes location is a part of it, but you can be in the nicest hotel in the nicest location, and if you have poor service, nothing is going to fix that. If you have great service, it's so memorable. You'll go back there for the people every time. Working on the hotel side, I know how difficult it is to deliver great service because you don't ever want to feel like you're hovering. It's hard to give great service in a luxury environment. It goes back hundreds and hundreds of years, it's the finest art if you can get it right…people will pay big bucks for it. It's the difference between that hotel that's getting a $250 room rate and the other that's getting $1,000. ere are some brands that have done it really well, the Ritz Carlton comes to mind, 'Ladies and Gentlemen, serving Ladies and Gentlemen.' Mandarin Oriental is another brand that's done it well. ere's been boutique hotels that do it really well, too. POINT OF VUE

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